[{"data":1,"prerenderedAt":311},["ShallowReactive",2],{"course-it-service-management/iso-iec-20000-lead-implementer":3,"testimonials":270},{"pageItem":4,"pricing":269},{"id":5,"title":6,"slug":7,"meta_title":8,"meta_description":9,"punchline":10,"category_id":11,"youtube_url":12,"accreditation_ids":13,"credit_hours":15,"training_mode":16,"status":51,"trainingOptions":52,"learningObjectives":89,"whatWillYouStudy":151,"faq":222,"deleted_at":43,"created_at":252,"updated_at":253,"exam_id":43,"schema_org":254,"updated_by":259,"accreditation_data":260,"category":265,"examinations":268},18,"ISO/IEC 20000 Lead Implementer","it-service-management/iso-iec-20000-lead-implementer","ISO 20000 Lead Implementer Training | ITSM Certification","Become ISO 20000 certified. Enroll in Lead Implementer training and master IT service management systems.","Develop the necessary competencies to establish, implement, operate, maintain, and continually improve a service management system based on ISO/IEC 20000-1.",29,"https://www.youtube.com/embed/oj5R1iZYLbg?si=u4-LMVbqOaQPLidm",[14],23,"30",{"self_paced":17,"instructor_led":47},{"hoursMinutes":18,"languages":19,"trainingFees":22,"regions_data":32,"designedBy":46,"days":43,"hours":43},"100",[20,21,5],20,19,[23,26,29],{"amount":24,"currency":25},100,"USD",{"amount":27,"currency":28},300,"AUD",{"amount":30,"currency":31},500,"GBP",{"default":33,"target":41},{"region":34,"fees":35},1,[36,37,39],{"amount":24,"currency":25},{"amount":38,"currency":28},200,{"amount":40,"currency":31},400,[42],{"region":43,"fees":44},null,[45],{"amount":24,"currency":25},"test",{"hoursMinutes":43,"trainingFees":48,"designedBy":43,"days":50,"hours":50},[49],{"amount":24,"currency":25},"300","Active",[53,73],{"type":54,"features":55},"Instructor-led Training",[56,58,60,62,64,66,68,71],{"text":57},"Live Instructor-led training session",{"text":59},"4-full days or 31 hours for the training",{"text":61},"PECB accredited courseware",{"text":63},"Industry experts & accredited trainers",{"text":65},"Includes certification exam voucher",{"text":67},"Quizzes, practice exams, workshops",{"link":69,"text":70},"/refund-policy","100% money back guarantee (?)",{"link":69,"text":72},"Lifelong FREE post-training support (?)",{"type":74,"features":75},"Corporate Training",[76,78,80,82,83,84,86,88],{"text":77},"Exclusive training session for your teams",{"text":79},"Affordable and tailored prices",{"text":81},"Your preferred dates, timing & location",{"text":65},{"text":63},{"text":85},"Face-to-face and online options",{"text":87},"Standard and tailored content",{"link":69,"text":72},{"overview":90,"title":6,"tagline":94,"learningOutcomes":95,"rightmatch":106,"prerequisites":112,"certification":114,"examination":125,"after":131,"afterList":144},[91,92,93],"ISO/IEC 20000-1 is a Type A management system standard that sets out the minimum requirements for an organization to establish, implement, maintain, and continually improve a service management system (SMS). An SMS consists of policies, processes, resources, objectives, and documented information that are put together and are coordinated to achieve the objectives of the organization. An effective SMS enables organizations to direct and control their service management activities, identify and mitigate risks related to their activities, and identify and realize opportunities that improve service provision.","The benefits of implementing a service management system (SMS) based on the requirements of ISO/IEC 20000-1 are manifold: the management system is based on ISO’s high-level structure (HLS) which allows an easier integration with existing management systems, the standard comprises practices proven to be useful in the service management industry, requirements stated in clauses 4–10 allow the organization to establish a structured approach to manage service provision activities and deliver value to its customers, the standard allows the organization to establish a baseline upon which it can improve in the future.","The training course aims to provide in-depth understanding of ISO/IEC 20000-1 requirements, as well as good practices and approaches used for the implementation and subsequent maintenance of the service management system.","This training course enables you to:",[96,98,100,102,104],{"li":97},"Gain a comprehensive understanding of the concepts, approaches, methods, and techniques used for the implementation and effective management of an SMS",{"li":99},"Acknowledge the correlation between ISO/IEC 20000-1, standards in the ISO/IEC 20000 series, and other ISO standards",{"li":101},"Gain the ability to interpret the requirements of ISO/IEC 20000-1 in the specific context of an organization",{"li":103},"Develop the necessary knowledge and expertise to support an organization in effectively planning, implementing, managing, monitoring, and maintaining an SMS",{"li":105},"Acquire the expertise to advise an organization in implementing SMS best practices",[107,108,109,110,111],"Managers or consultants involved in and concerned with the implementation of a service management system in an organization","Managers and employees seeking to help their organization meet the service requirements and deliver value","Project managers, consultants, or expert advisers seeking to master the implementation of a service management system based on the requirements of ISO/IEC 20000-1","Individuals responsible for maintaining conformity with the ISO/IEC 20000-1 requirements in an organization","Members of an SMS implementation team",[113],"The main requirements for participating in this training course are a basic knowledge of ISO management system standards, a general understanding of ISO/IEC 20000-1, and an awareness of the management system implementation principles.",[115,116,117,118,119,120,121,122,123,124],"The PECB Certified ISO/IEC 20000 Lead Implementer exam fully meets the requirements of the PECB Examination and Certification Program (ECP). It covers the following competency domains:","Domain 1: Fundamental principles and concepts of a service management system","Domain 2: Service management system requirements","Domain 3: Planning of an SMS implementation based on ISO/IEC 20000-1","Domain 4: Implementation of an SMS based on ISO/IEC 20000-1","Domain 5: Monitoring and measurement of an SMS based on ISO/IEC 20000-1","Domain 6: Continual improvement of an SMS based on ISO/IEC 20000-1","Domain 7: Preparation for an SMS certification audit","After successfully passing the exam, you can apply for the relevant credentials. You will receive the certificate once you comply with all the requirements related to the selected credential. For more information about ISO/IEC 27001 certifications and the PECB certification process, please refer to the Certification Rules and Policies","In case candidates fail the exam, they can retake it within 12 months following the initial attempt for free.",[126,127,128,129,130],"Open book exam","180 minutes (3 hours) duration","80 multiple choice questions","Passing criteria is 70% marks","Paper-based and online web-proctored exam options",{"text":132,"link":133},"Once you pass the examination, you can go for related top-tier certifications such as:",[134,137,139,140,142],{"text":135,"href":136},"ITIL®4 Practitioner Series","/courses/governance-risk-and-compliance/cobit-design-and-implementation",{"text":138,"href":136},"COBIT® Foundation",{"text":6,"href":136},{"text":141,"href":136},"DevOps Foundation",{"text":143,"href":136},"DevOps Leadership",[145,147,149,150],{"text":146,"link":43},"ITIL 4 Practitioner Series",{"text":148,"link":43},"ISO/IEC 20000 Lead Auditor",{"text":141,"link":43},{"text":143,"link":43},[152,175,190,205],{"id":34,"title":153,"lessons":154},"Day 1: Introduction to ISO/IEC 20000 series and the initiation of an SMS",[155,157,160,163,166,169,172],{"id":34,"title":156},"Training course objectives and structure",{"id":158,"title":159},2,"ISO standards and ISO/IEC 20000 series",{"id":161,"title":162},3,"Fundamental concepts of service management and the SMS",{"id":164,"title":165},4,"Initiation of the SMS implementation",{"id":167,"title":168},5,"The organization and its context",{"id":170,"title":171},6,"Analysis of the existing system",{"id":173,"title":174},7,"SMS scope",{"id":158,"title":176,"lessons":177},"Day 2: Implementation plan of an SMS",[178,180,182,184,186,188],{"id":34,"title":179},"Leadership and commitment",{"id":158,"title":181},"Service management policies and objectives",{"id":161,"title":183},"Risk assessment",{"id":164,"title":185},"Resources and competence",{"id":167,"title":187},"Awareness and communication",{"id":170,"title":189},"Documented information",{"id":161,"title":191,"lessons":192},"Day 3: Implementation of an SMS",[193,195,197,199,201,203],{"id":34,"title":194},"Service portfolio",{"id":158,"title":196},"Relationship and agreement",{"id":161,"title":198},"Supply and demand",{"id":164,"title":200},"Service design, build, and transition",{"id":167,"title":202},"Resolution and fulfillment",{"id":170,"title":204},"Service assurance",{"id":164,"title":206,"lessons":207},"Day 4: SMS monitoring, continual improvement, and preparation for the certification audit",[208,210,212,214,216,218,220],{"id":34,"title":209},"Monitoring, measurement, analysis, and evaluation",{"id":158,"title":211},"Internal audit",{"id":161,"title":213},"Management review",{"id":164,"title":215},"Treatment of nonconformities",{"id":167,"title":217},"Continual improvement",{"id":170,"title":219},"Preparation for the certification audit",{"id":173,"title":221},"Closing of the training course",[223,236,240],{"id":34,"question":224,"answer":225,"category":226,"duration":227,"questions":167,"lessons":228},"What does the certification exam cover?","The certification exam covers the following competency domains:","bullet","03:56",[229,230,231,232,233,234,235],{"id":34,"title":116},{"id":158,"title":117},{"id":161,"title":118},{"id":164,"title":119},{"id":167,"title":120},{"id":170,"title":121},{"id":173,"title":122},{"id":158,"question":237,"answer":238,"category":226,"lessons":239},"What will happen if I don’t pass the certification exam?","In case you do not pass, you can retake the exam within 12 months for free.",[],{"id":161,"question":241,"answer":242,"category":226,"lessons":243},"How do I become certified?","In order to become a PECB Certified ISO/IEC 20000 Lead Implementer, you need to comply with the following requirements:",[244,246,248,250],{"id":34,"title":245},"Pass the PECB Certified ISO/IEC 20000 Lead Implementer exam or equivalent.",{"id":158,"title":247},"Possess at least five years of professional experience, including two years of work experience in IT Service Management.",{"id":161,"title":249},"Hold a total of 300 hours or more of IT service management project activities.",{"id":158,"title":251},"Sign the PECB Code of Ethics.","2025-10-09T10:45:51.000000Z","2026-04-09T15:54:50.000000Z",{"name":255,"description":256,"provider":257,"url":258},"ISO/IEC 20000 Lead Implementer Certification Course","ISO 20000 training by LearningCert focused on implementing IT service management systems.","LearningCert","https://www.learningcert.com/courses/it-service-management/iso-iec-20000-lead-implementer",0,[261],{"id":14,"title":262,"url":43,"image":263,"status":51,"deleted_at":43,"created_at":264,"updated_at":264},"PECB ISO/IEC","https://learningcert.com/backend/public/storage/accreditations/Qy5vd73FWLzkxwPOJTBpsZYStQURCOkibGghgqPA.png","2025-11-04T12:08:59.000000Z",{"id":11,"title":266,"status":51,"deleted_at":43,"created_at":267,"updated_at":267},"IT Service Management","2025-09-03T09:28:52.000000Z",[],[],[271,277,282,288,294,300,305],{"id":161,"name":272,"company":273,"review":274,"created_at":275,"updated_at":276,"deleted_at":43},"M. Rashid Butt","Pepsi Co.","Course is overall good and covers most aspects of my job. Trainer has conduct and delivered the course excellently.","2025-09-29T12:56:54.000000Z","2025-11-04T07:21:17.000000Z",{"id":170,"name":278,"company":273,"review":279,"created_at":280,"updated_at":281,"deleted_at":43},"Zeeshan Rafique","The trainer's knowledge & teaching skills are excellent. This course is perfect for our career level.","2025-10-14T13:06:14.000000Z","2025-11-04T07:19:40.000000Z",{"id":158,"name":283,"company":284,"review":285,"created_at":286,"updated_at":287,"deleted_at":43},"Irfan Hussain","Bank Al-Habib","Course facilities and environment are excellent. Trainer's Knowledge is also excellent.","2025-09-29T12:56:29.000000Z","2025-11-04T07:21:48.000000Z",{"id":173,"name":289,"company":290,"review":291,"created_at":292,"updated_at":293,"deleted_at":43},"Shahzad Iqbal Qadri","Engro","Course content is the best and the Trainer is very mature and kind enough to deliver the training.","2025-10-14T14:15:14.000000Z","2025-11-04T07:19:10.000000Z",{"id":164,"name":295,"company":296,"review":297,"created_at":298,"updated_at":299,"deleted_at":43},"Muhammad Danish Hussain","K Electric","Overall, it is an excellent course. The trainer is excellent in his areas. Full of knowledge & committed.","2025-09-29T12:57:04.000000Z","2025-11-04T07:20:35.000000Z",{"id":301,"name":302,"company":273,"review":303,"created_at":304,"updated_at":304,"deleted_at":43},8,"Muhammad Suleman","Course was effective and the trainer was highly knowledgeable.","2025-11-04T07:22:28.000000Z",{"id":167,"name":306,"company":307,"review":308,"created_at":309,"updated_at":310,"deleted_at":43},"Shahbaz Saeed Mirza","Habib Metro Bank","Trainer has explained in very much detailed manner. The course has helped us for future learning.","2025-10-01T11:45:05.000000Z","2025-11-04T07:20:08.000000Z",1784128560462]